Sunday, December 23, 2007

I broke my leg

It took nearly 44 years, but I finally did it!

Yep, broke a bone!

I slipped on some ice, and broke a bone in my ankle this past Wednesday in Northern Colorado!

Just like that!

I thought it was just a bad (translated as ‘painful’) sprain, until, pain unbearable, I checked into the ER at Colorado Plains Medical Center, in Fort Morgan, Colorado.

The ER Nurse on duty, Leigh, took one look at me limping into the facility, asked me to stop right there, and fetched a wheelchair she deposited me into, and off for examination we went.

Taking off my boot – yes, I purchased two (2) new boots for the 30-hour trip, she said ‘ouch’ at the swollen ankle. Don, the MRI technician was tending the el-rayo-x devices, and took a few x-rays of my ankle irradiated me.

Dr. Ken Osgood was the ER hospitalist on duty. He took a look at the ankle, and informed me that I might have broken a bone, a view validated a few moments later when the x-rays were read.

“O crap”, said the normally cool John.

I cancelled the meetings scheduled for the rest of the day, in my head, and proceeded to hope for the best.

Final?

I will be in a hard boot for the next 6-7 weeks. (CES will be a severe pleasure this January!)

One thing you notice is that the attitude of a company’s CEO permeates his/her entire enterprise. If the CEO is a consummate professional, and focused on customer service, it shows, as everyone in the company will strive to deliver a level of satisfaction that would satisfy the CEO. Remember Home Depot during the Nardelli years? ‘Nuff said.

If the CEO is a narcissistic jerk, a two second interaction with his/her minions would reveal that right quick. The absurdly named ‘geniuses’ at Apple stores immediately come to mind.

Professionalism and an excellent level of patient care was what I received at Colorado Plains Medical Center.

Michael Anaya is the CEO of Colorado Plains Medical Center, and I would like to thank him and, by proxy, his entire staff; and also acknowledge and applaud them for the work they do in general, and the work they did on me in particular, when I was their patient.

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