Reading this article on MSNBC.com made me howl in pain.
Do you mean there is an airline exec in this country who wants loyal customers?
Ticket change fee, blackout dates for redemption of frequent flier miles, no food, fee for curbside check-in, fee for blanket, fee for headphone rental, fee for pillows, fee for this, fee for that!
These guys take their cues from banks, and are worried about customer loyalty???